Software Developer

Hi, I'm Austin Merrill.
I like to build things.

7+ years in IT & SaaS support, hands-on with full‑stack web, cloud, and DevOps. I care about clean UX, performance, and shipping reliable features.

View Projects GitHub

Now building

HydianFlow

Kanban board with GitHub integration made for developers

Focus

Full‑stack, Software Architecture, DevOps

Stack

Go + React + Cloud

Location

Remote, US‑ET

  • Clean, accessible UI
  • Production ready
  • GitHub Integration
  • Performance‑first

Projects

A growing set of things I’ve built and shipped. Check them out for yourself below!

Skills

Highlighted skills include, but are not limited to:

Frontend

HTML5 CSS JavaScript React Vite Accessibility Response Design

Backend

Go Node.js Express SQL (PostgreSQL, SQLite) MongoDB Prisma REST Auth (Cognito/OAuth)

DevOps / Cloud

AWS EC2 / S3 / RDS Docker NGINX Terraform CI/CD Elastic (ELK Stack) Monitoring

Experience

7 years across SaaS tech support and full‑stack projects. Highly motivated individual with a hunger for learning both at work and at home.

  1. Axon (Fusus) — Network Support Engineer II

    Aug 2024 — May 2025

    • Tier‑2/3 product support for a real‑time situational awareness platform; triaged incidents, analyzed logs, and collaborated with engineering on fixes.
    • Performed network/device discovery and documentation to accelerate deployments.
    • Authored knowledge‑base content and mentored Tier‑1 staff.

  2. Tractor Supply Co. - Senior Technical Support Engineer

    Jul 2023 — Dec 2023

    • Supported enterprise networking and server environments (Windows Server/AD, SUSE Linux).
    • Conducted OS patching, log analysis, and service troubleshooting; partnered with InfoSec for incident escalations.
    • Automated recurring diagnostics with Python/PowerShell.

  3. Foxit - Senior Technical Support Engineer III

    Aug 2022 — Dec 2022

    • L3 support for secure PDF SaaS and on‑prem SDKs (rendering, SSO, encryption); reproduced issues and coordinated patches with development.

  4. Outreach.io - Technical Support Engineer II

    Nov 2021 — Aug 2022

    • Managed high‑volume queues; used Datadog and internal tooling to correlate logs and product signals; created Postman scripts for API troubleshooting.

  5. Twilio (SendGrid) - Technical Support Engineer II

    Mar 2020 — Nov 2021

    • Advanced Tier‑2 support for SendGrid Email API/SMTP; analyzed email headers and SMTP transcripts; guided customers through DKIM/SPF/DMARC configuration.
    • Created reproducible API examples with Postman/Python.

Let’s connect

Open to full‑time roles and interesting projects.

Email

[email protected]

LinkedIn

Say hi on LinkedIn